Industry Articles and Research

With the arrival of WiFi 6, the technology industry is buzzing with enhancements, performance improvements and even more IoT devices. The current state of WiFi technology reflects the growing needs of consumers. The growing number of WiFi dependent devices has...

Wi-Fi is the backbone of home networking, keeping many devices within the home connected to the Internet. Unfortunately, home networking and WiFi are far from simple. With more devices than ever depending on an Internet connection, it’s important for all elements of...

Home networking is a highly complex piece of our connected world. Internet service providers are the first point of contact when a customer’s home network isn’t performing as expected. As the home network becomes more convoluted, consumers tend to fall into two...

Potential cable customers have more options than ever when it comes to selecting the services that meet their expectations and needs. Cord cutting trends, video content competition, and the rising subscription costs of traditional pay-TV put cable providers in a...

There is an abundance of opportunity for Service Providers, with the emergence of Wi-Fi 6, 5G, 10G, and better than ever IoT devices. The conversation is now about how to incorporate these key initiatives into business plans and what these opportunities offer service...

As a result of the evolution of broadband, IoT is set up to flourish with new partnerships and growing adoption rates. We will break down the top influencing trends in broadband and the large scale impact they will have on the IoT market.Wi-Fi 6 and 6 GHz Band Wi-Fi 6...

Connected homes are becoming more common place. It is estimated that by 2020, there will be up to 21 billion connected IoT devices worldwide, paving the way for smarter cities and smarter homes. Adoption of smart devices is exciting, but also opens the door to...

The relationship between customers and telco companies has been notably distant. Historically, this relationship was defined by the times when the customer reaches out to their provider due to a network problem and is then met with questions and setting up an in-home...

As we begin 2020, we often forget how far OTT and video entertainment has come in a single year. The world of digital streaming and entertainment has grown by leaps and bounds and shows no signs of stopping. This is great news for current or potential cord cutters,...

A new generation of devices now lives in 71% of US broadband households. Internet of Things (IoT) devices have taken the technology industry by storm, pushing service providers to innovate and transform to meet IoT and customer needs. From that innovation emerged...

IoT is revolutionizing how the modern home functions, automating daily functions for a streamlined lifestyle. As smart home devices become more commonplace, the technology develops and becomes more complicated. Both the growing number of IoT products and the increase...

The Internet of Things (IoT) is often considered a consumer technology, focusing on household adoption of smart home devices. IoT has changed how people interact with technology on a daily basis and IoT has changed how service providers communicate with customers....

Most people would agree that keeping their personal information secure is a priority. In the digital age, the same should be said about keeping your home Wi-Fi network secure. Malicious bots, hackers, and malware are all too familiar as we increasingly trust and...

Wireless networking is growing more complex for customers and service providers alike. As more customers adopt connected devices, the demand on the home network grows. How service providers respond to the demand presents opportunities to add value to their services...

Connected homes in the US have been growing rapidly in both number and complexity. A study from Parks Associates found that 71% of US broadband households own a connected entertainment device. The same report shows that consumers consider Internet service providers as...

Smart home technology and devices are becoming a household norm. Smart home devices help to create a custom-tailored environment in the home that matches consumers’ lifestyle needs. The growing number of IoT products and the increase in consumer adoption of smart...

Customers have become a key part of influencing how telecom companies evolve in the digital age. As new technologies emerge, customers have grown to expect their technology to adapt to their lifestyle for a constantly connected experience. Consider the following key...

The Internet of Things (IoT) offers consumers with the ability to DIY their homes and take control of all aspects of the technology in their everyday life. However smart today’s technology may be, troubleshooting is inevitable. GetCRM, a company that specializes in...

Calling tech support for Internet service is inevitable. Customers with varying technical knowledge will call their Internet service provider (ISP) tech support for any issues they might be experiencing. Service Providers have indicated that up to 60% of their...

One of the earliest introductions to the possibilities of artificial intelligence and machine learning came from none other than The Jetsons’ Rosie the robot maid in 1962. While we are still decades away from flying cars, we have been introduced to some Jetsons’...

There are 119.9 million TV households in the US. Within those households, there are 186.7 million adults who watch cable or satellite TV and 33 million cord cutters. Cord cutting has been trending upwards since the early 2000’s. The rapid growth of streaming services...

A single Google search of “Cord Cutting Trends” results in an array of information with headlines reading: “Cord Cutting Trend is Accelerating,” “Cord cutting has reached its peak,” “Cord cutting is losing momentum,” “Traditional TV struggles to keep up with cord...

Today’s kids are digital natives. They have grown up with technology integrated into nearly every aspect of their lives. Classrooms, for example, now include computers and tablets to facilitate learning. As a parent, you might find yourself asking: What do I do when...

As the rollout of fiber technology increases, so does the number of people wanting to utilize it to consume copious amounts of HD streaming video, music or internet content. But what is going to happen to the copper network? Will it be switched off like the change...