Industry Articles and Research

Wi-Fi is the most relied on form of Internet connectivity in the home. In today’s IoT driven world, even the most common household items connect to the home’s WiFi network. In this exciting, connected landscape, new opportunities for service providers to innovate and...

Today’s home networking requires Internet service providers to be agile and aware of the changing needs of subscribers. Consumer premise equipment (CPEs) is a major barrier that hinders service providers’ ability to efficiently deploy network wide services and...

Home Wi-Fi is getting faster and smarter, so it only makes sense that service providers also adopt smarter ways to approach whole home Wi-Fi. The need for smarter whole home Wi-Fi is evident. The vast number of IoT devices are a burden on home networks, creating...

Subscribers needs are constantly changing. As it turns out, you don’t have to be a mind reader to get an idea of what their next move will be. When you leverage the data provided by subscriber networks and use intuitive machine learning and AI solutions, you can...

While the demand for fast and reliable Wi-Fi is consistently growing, service providers are still vulnerable to churn. Competition in the home Wi-Fi market is forcing service providers to get creative with their service offerings to stand out. To secure a successful...

While WiFi is now an integral part of the home, subscribers expect more from their WiFi than ever before. Today, WiFi powers things in our daily lives, from brewing our pot of coffee in the morning to locking our front doors at night. With so much depending on WiFi,...

Part Five: Intelligent Security ProtectionThis article is part five in a five-part series on the emerging new battle ground for Service Providers; home WiFi.  This series examines the critical importance of home WiFi in product strategic planning and how it is...

Part Four: Home Network InsightsThis article is part four in a five-part series on the emerging new battle ground for Service Providers; home WiFi.  This series examines the critical importance of home WiFi in product strategic planning and how it is transforming our...

Part Three:  Which is Better to Offer - Self-Serve or Self-Healing?This article is part four in a five-part series on the emerging new battle ground for Service Providers; home WiFi.  This series examines the critical importance of home WiFi in product strategic...

Part Two:  IoT SecurityOver the next five weeks, we will be bringing you a five-part series on the emerging new battle ground for Service Providers; home WiFi.  This series will examine the critical importance of home WiFi in product strategic planning and how it is...

The next Battle Ground for Service Providers: Part One: Intelligence in the CloudOver the next five weeks, we will be bringing you a five-part series on the emerging new battle ground for Service Providers; home WiFi.  This series will examine the critical importance...

The dramatic spread of COVID-19 has disrupted lives, livelihoods, and communities around the world. Businesses must quickly find new ways to serve customers, while protecting the health and safety of their workers and customers. This challenge is particularly true for...

Customers are more loyal when they find value in the services provided to them by their Service Provider. When it comes to their in-home WiFi experience, factors such as coverage, interference, congestion, and hardware configuration all contribute to their...

Customers are happier when their Service Provider knows what they want and tailor their service accordingly.  It’s easier than you might think to make that happen, specifically when it comes to their in-home WiFi experience. Let’s face it, the feelings customers...

Service Providers have been working to update their WiFi infrastructure to support the growing demands of consumers, minimize service disruptions and to improve existing services. The need for a stable and optimized Internet experience drives Service Providers to look...

Service providers and subscribers share a common dread: truck rolls. Subscribers will do everything in their power to avoid the hassle of a home appointment with a service technician. Service providers work diligently to ensure that there are as few interruptions to...

The telecommunications industry is buzzing with trendy terms like “artificial intelligence” and “machine learning.” While it may sound like science fiction, data science and predictive analytics are real and actively playing a role in the modern connected home. The...

WiFi networking is complex. As households adopt more smart home technology and other IoT devices, the dependency on the home network grows. Home networking is comprised of data. The amount of data produced by a network and the devices on it has become so vast that it...

Anyone who has used the Internet has had some brush a cyber security breach. Data breaches, phishing attacks, malware, and ransomware are forms of malicious Internet activity that can put personal data at risk. It stands to reason that while more and more consumers...

When considering what consumers expect from their WiFi, the answer is relatively simple. Consumers want WiFi that is fast and reliable. While that doesn’t seem like much to ask for, in the increasingly complex world of home WiFi, there are a lot of elements that...

When thinking about the amount of data service providers have, most subscribers would think “My service provider is looking at my network? Creepy!” More consumers are growing wary of their data privacy and security, and rightfully so when thinking of hackers, bots,...