WiFi Technology
WiFi Technology
Residential Wireline Customer Satisfaction Increases Across the Board
J.D. Power recently released telecom service satisfaction research that shows wireline companies that are communicating with their customers are seeing higher satisfaction levels. Call center efficiencies and clarifying billing statements, for example, have helped...
16% of US Broadband Households Own at Least Two Smart Home Devices
Recent research from Parks Associates shows that 16% of US Broadband households own 2 or more smart home devices, leading to additional smart home purchases. Smart thermostats are currently the best-selling smart home device. In fact, 50% of smart thermostats sold in...
28% of US Broadband Households Own a Smart Speaker with Voice-Assist
New research from Parks Associates shows that 28% of US broadband households own a smart speaker that features a voice assistant. Smart speaker ownership has nearly doubled since Q4 2017. Parks Associates will explore the impact of voice technology and the smart home...
CenturyLink: How Automation & Analytics Improve Security
Kelsey Ziser, Conference Producer/Writer for Light Reading, interviewed Mike Benjamin, Sr. Director Threat Research for CenturyLink, regarding how automation and analytics are being used to improve security at CenturyLink. The goal with security is to stop bad things....
Smart Thermostat Purchases Lead to Additional Smart Home Devices
According to new research on smart devices from Parks Associates, 1 in 6 US broadband households have more than one smart home device. Additionally, nearly half of the smart thermostats purchased in 2017 were upgrades from older models. 16% of smart thermostats were...
Estimated 7.7 Million Networked Security Cameras to be Sold in the US in 2018
The new Smart Product Market Assessment on networked cameras from Parks Associates estimates that 7.7 million standalone and all-in-one networked cameras will be sold in the US this year, resulting in $889 million in revenue. 9% of US broadband households currently...